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  • Results 1 - 10 of 12549
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I cannot play the training videos found in the Inside Informatics website.

Some of the old content in the http://insideinformatics.cambridgesoft.com/ (formerly www.chembionews.com) was created in Flash Player format. Adobe no longer supports Flash Player after December 31, 2020 and b...
03/03/2021

While switching between WiFi and Ethernet and vice versa, I got the activat...

As of v17.0 the activation information not stored on the machine. Also from v19.1.1, we use the mac id of the WiFi/Ethernet port as the Host ID. Since there is a variation of mac id (switching between...
03/03/2021

Is there a way to change the solvent as well as frequency in the NMR predic...

Please try the following steps to change the solvent/frequency for NMR prediction. 1. Select "Preferences" from the ChemDraw File menu. 2. Click on the "ChemNMR" present on the left side of the "Preferen...
03/03/2021

How to permanently delete items from the trash in Signals Notebook Individu...

In Individual Edition, anything Trashed is permanently Deleted after 30 days. It will be done automatically, and you don't need to do anything. Please note that any Deleted content c...
03/02/2021

I created a new experiment outside of my notebook. Is there a way to link t...

You can move experiment to notebook using the "Actions" menu. For more information, please refer to our User Guide -> Creating an Experiment -> Working with Experiment Action Menu -> Moving...
03/02/2021

Why I do not see the GAMESS calculations listed in the calculations menu as...

Please check the features available for each suite in the Software Requirements guide https://www.perkinelmer.com/lab-solutions/resources/docs/PRI-125790-Chemdraw-Dot-Chart.pdf The GAMESS 18 Interface in Che...
03/02/2021

How can I check if ChemDraw 20 was activated properly using the bulk / Sile...

To check if the software was activated you can launch ChemDraw 20 after running the Silent activation script, if it doesn't ask for activation then the device was activated properly. You can also check H...
03/01/2021

Why can’t ChemOffice+ Cloud find the structures in my MS Office documents c...

While ChemOffice+ Cloud is available for MacOS X, it can only find the structures on MS Office documents created in Windows. Because MS Office for Mac does not currently support Object Linking and Embedding (O...
02/26/2021

Supported Browsers for ActiveX controls - ChemDraw version 20

ChemDraw version 20 supports only Internet Explorer 11(32-bit and 64-bit). Our Development team is migrating the ActiveX controls to the new ChemDraw JS, so we don't have plans to include other browsers like Go...
02/26/2021

E-Notebook startup performance can be affected by Symantec Endpoint Protect...

When ELN has been configured with several C# add-ins, these add-ins get compiled during the application startup by invoking csc.exe (C Sharp Compiler). Symantec Endpoint Protection has been observed to severel...
02/26/2021
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