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  • Results 1 - 10 of 2907
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How to completely uninstall (even from Registry) older version of .Net Fram...

This is an informative FAQ: As we have received multiple request from our customers on how to perform these actions. We want to educate our customers with proper procedures and legitimate tools. 1) K...
01/15/2019

Unhandled exception appears on opening "Reaction" tab : "Unable to get the...

This may happen due to locale on your computer which is different from US / UK. If it's different , try to reset and try again.
01/08/2019

We face performance issues with login to E-Notebook. What can be the reason...

If it takes long to login, there could be several reasons: 1. Incorrect usage of E-Notebook and references. User has many references or items in referenced pages in "User Configuration" / "Search"/"Tasks" f...
01/08/2019

We have issues with display of elements and text in E-Notebook. Some fields...

Try the following: Option 1: 1. Open PC / Notebook screen properties 2. Check screen scaling 3. If screen scaling is no 100%, make it 100% and save. 4. Restart PC / Notebook , open E-Notebook again a...
01/08/2019

When I export to Word (Print , Export to Word ) , time tag from "Reaction"...

You can try the following: 1. Open MS Word application. 2. Open Menu-> File -> Options-> Display-> Hidden Text -> uncheck this option to make this OFF. 3. Click OK to save changes. 4. Go to E-Notebook an...
01/08/2019

I need to create many users / collections at once. Do we have any script to...

Luckily, we have some. You would need an excel file fulfilled with users info , configuration template and script file. Just raise ticket to support or service team with your request and provide link to thi...
01/08/2019

ELN requires min 3 characters for Login ID, Can this be changed to 1 or 2 c...

Informative: Unfortunately, we can't change minimal user name length to 1 or 2 characters. One of the features that E-Notebook provides is "Title 21 CFR Part 11 compliance". At this time, we can't chang...
01/08/2019

I am recently back from long leave and trying to connect to my E-Notebook a...

Looks like your ELN Offline profile folder must have lots of data that is trying to sync into the DB and because of its huge data its throwing "System.OutOfMemory" exception. Suggestions: 1) If you w...
01/08/2019

How to disable "Offline" mode from E-Notebook manually.

1) Access Applications server using server admin credentials. 2) Navigate to c:/programfiles/cambridgesoft/../clickonce/"current clickonce folder" Edit "ENClientConfig.xml" 3) Add or Edit false 4) Onc...
01/08/2019

Unable to edit "Users Roles" in Manage Roles section - drop down list do no...

after Login as a user with "ADMIN" credentials. 1. Select "Manage Roles". 2. Select "REGISTRATION" from the dropdown of "View Roles From:". 3. Select one of the roles e.g. SUPERVISING_CHEMICAL_ADMIN. ...
01/08/2019
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