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  • Results 1 - 10 of 2921
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How to perform activation when we have a 'Changing Host ID'?

1.Close ChemDraw activation dialog, (if it is still open) 2) Edit your local file as below:- C:\ProgramData\PerkinElmerInformatics\FNE\Settings.ini and change the 1st line to HostID=XXXXXXXXX (you can add t...
03/12/2019

Why does the Columbus db fail to initialise after installing on Vanilla RHE...

As part of the Columbus installation process, the install script has to restart the potgreSQL db. Unfortunately the installation script does not allow sufficient time for postgres to be available before the i...
03/11/2019

How do I dock my toolbars on a second display on Mac?

With version 14 and older, the use of a secondary display will often result on problems moving the document to the second monitor. These issues were fixed after version 15 and now you can move the window and t...
03/07/2019

Sub-structure search gives "invalid character" error for specific structure

PROBLEM: We get the below error when trying to search for one specific substructure: "hexadecimal value 0x03, is an invalid character." Other structure searches seem to ...
02/28/2019

Can we export structures enumerated in E-Notebook in V3000 format?

Starting with E-Notebook 18.1.1 release, an option is introduced to select Export version as V2000 or V3000. In earlier releases, it is V2000 only.
02/28/2019

We cannot get Security or Audit Trail to Function With LimsLink 6.0, LimsLi...

Contact informatics.support@perkinelmer.com to get the .dll files and .bat file referred to below The following instructions are for iLAB 6.0.0.2 and remote LimsLink 6.0.0.2 clients where Security and Audi...
02/28/2019

I get the message "Reporting engine is heavily loaded. There are total of '...

Initially perform the below general checks • Try to open a file in MS access on the server to make sure MS Access is working fine • Before generating the reports make sure only one msaccess.exe is runni...
02/22/2019

Where are all of the Technical Notes for Columbus?

You can find many Technical Notes on the Forum available here. New content going forward will appear on this site from 2019 onwards.
02/05/2019

Audit Trail Viewer in iLab gives an error stating: “The conversion of a var...

The AT Viewer expects a format of MM/DD/YYYY for the Date/Time field. The regional settings of the local PC where AT Viewer is being loaded needs to have the date/time format set to the same: MM/DD/YYYY.
02/01/2019

Unable to upload Microsoft Excel files | Signals Notebook Error: Your ...

In Excel go to File » Options » Trust Center » Trust Center Settings » Protected View » uncheck ‘Enable Protected View for files originating from the internet’. - Close MS Excel and then try the option ...
01/31/2019
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