KnowledgeBase Content Details

January 10, 2020

Question:

An E-Notebook User trying to open an Excel datasheet gets error: 'Sorry, already exists. (Exception from HRESULT: 0x80030050 (STG_E_FILEALREADYEXISTS))' Applicable Version: E-Notebook 12.1.x

Answer:

1) Close E-Notebook 2) Delete contents in the temp folder 3) Restart the machine and login into E-Notebook should fix the issue. If you still need assistance, contact support at informatics.support@perkinelmer.com

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