KnowledgeBase Content Details

April 01, 2020

Question:

When I register to download ChemDraw/ChemOffice through my site license my user becomes inactive.

Answer:

Your user ID appears inactive because the account ID that you are using is also inactive. This happens if you were registered already and the account was removed or if you are using a link to register and the account ID on the link is now incorrect.

To register properly, please follow these steps:

1. Click the following link (or copy it and paste it onto your browser):

http://informatics.perkinelmer.com/sitesubscription/

2. Look for your institution on the list and there will be two links.
3. The first link will say “Click here to access version 19, 18 or 17 using your institution’s email address.” Click on it.
4. Fill out the registration form and click on Register. The Account ID number is filled out automatically.

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