KnowledgeBase Content Details

January 19, 2021

Question:

Unable to install ELN Client - Application cannot be started

Answer:

PROBLEM

The following error may appear when trying to install ELN on a machine where E-Notebook ClickOnce was previously installed:

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Cannot Start Application
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Application cannot be started. Contact the application vendor.
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OK     Details...
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SOLUTION

Please execute the following from a Command Prompt on the affected machine:
 
rundll32 dfshim CleanOnlineAppCache
 
This should get rid of any existing E-Notebook ClickOnce installation. Then try installing ELN again.

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