KnowledgeBase Content Details

January 19, 2021


Unable to install ELN Client - Application cannot be started



The following error may appear when trying to install ELN on a machine where E-Notebook ClickOnce was previously installed:

Cannot Start Application
Application cannot be started. Contact the application vendor.
OK     Details...


Please execute the following from a Command Prompt on the affected machine:
rundll32 dfshim CleanOnlineAppCache
This should get rid of any existing E-Notebook ClickOnce installation. Then try installing ELN again.

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