KnowledgeBase Content Details

June 07, 2017

Question:

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

Answer:

If you are experiencing this problem your preferences files are corrupted, please uninstall ChemDraw Professional 16.0 then delete all PerkinElmer or Cambridgesoft PLIST files from the following folders:
Macintosh HD\Users\[username]\Library\Preferences\ByHost
Macintosh HD\Users\Shared\Library\Preferences
Macintosh HD\Users\[username]\Library\Preferences\

Download and install version 16.1:
http://sitelicense.cambridgesoft.com/sitelicense.cfm

Please retest the problem, after a clean installation the Analysis Window will work normally.

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