KnowledgeBase Content Details

June 27, 2017


I am getting an error message when trying to download and open Microsoft Word (Or any Office file)“Files can contain viruses or be harmful” and also it launches in protected mode. How can I avoid it?


You will have to add the Signals Notebook URL to the Trusted Sites zone. The warning message will not be displayed and the office documents can be downloaded and opened.

In order to stop getting Microsoft Word file launched in protected mode, please follow the steps below in your Microsoft Word.

  1. Go to File - Option - Trust Center - Trust Center Settings - select Protected View.
  2. Uncheck the option “Enable Protected View for files originating from the Internet”

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