KnowledgeBase Content Details

November 03, 2017

Question:

E-Notebook Client installer does not complete on Windows Server 2008 R2 machine

Answer:

This might be a known problem for some msi installers when the computer is accessed via RDP. The following suggestions can help:

https://support.accessdata.com/hc/en-us/articles/203263539-Disable-Windows-Installer-RDS-Compatibility-Looping-Install

https://support.microsoft.com/sv-se/help/2655192/installation-can-fail-with-window-installer-coordinator-error

The problem may also affect Windows Server 2012 R2 and Windows 10.

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