KnowledgeBase Content Details

January 09, 2018


Error: Adding trusted storage license source: System machine type does not match expected machine type while trying to activate ChemDraw or ChemOffice 17.x or later.


In order to fix this error please try the following steps:

1. Remove all the files from: C:\ProgramData\PerkinElmerInformatics\FNE\17.0
2. Launch ChemDraw and perform the online activation.

Note: If you don't see any files on that folder, please make sure you have enabled the option to show hidden files in Windows.

If the issue continues please contact support ( and provide your host ID for further assistance.

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