January 28, 2019
Time out issue on login to E-Notebook due to Offline
One user is having an issue where the E-Notebook login process stalls
at "collections to download: 4”, and receives the following message:
"Sorry, an error
occurred while opening a client connection: while initializing global
variables: an error occurred on the business tier: The request channel
timed out while waiting for a reply after 00:10:00. Increase the
timeout value passed to the call to Request or increase the SendTimeout
value on the Binding. The time allotted to this operation may have been
a portion of a longer timeout."
Sometimes login problems may happen while caching the offline content.
As an administrator, browse to the affected user's "Offline"
folder in the navigation tree, and delete that folder.