KnowledgeBase Content Details

January 28, 2019


Time out issue on login to E-Notebook due to Offline


One user is having an issue where the E-Notebook login process stalls at "collections to download: 4”, and receives the following message:

"Sorry, an error occurred while opening a client connection: while initializing global variables: an error occurred on the business tier: The request channel timed out while waiting for a reply after 00:10:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."


Sometimes login problems may happen while caching the offline content.


As an administrator, browse to the affected user's "Offline" folder in the navigation tree, and delete that folder.

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