KnowledgeBase Content Details

February 20, 2004


After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.


If you have purchased some version of ChemDraw, you may have typed the Macintosh serial number from the ReadMe First card. The Windows serial number is located on the side of the box on a sticker as well as on the packing slip.

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