Support Policy for the TIBCO Spotfire 6.5.x product family

April 07, 2016

Product: TIBCO Spotfire Automation Services --------------------
Product: TIBCO Spotfire (desktop client / Analyst / Professional) --------------------
Product: TIBCO Spotfire Web Player (incl. Consumer and Business Author)
Product: TIBCO Spotfire Server
Product: TIBCO Spotfire Qualification
Product: TIBCO Spotfire Statistics Services
Product: TIBCO Enterprise Runtime for R

Version: 3.0
March 31, 2016

TIBCO is officially ending support for release 6.5.x and prior versions of the TIBCO Spotfire product family. This includes the following products:

TIBCO Spotfire Automation Services

TIBCO Spotfire Analyst

TIBCO Spotfire Desktop

TIBCO Spotfire Business Author

TIBCO Spotfire Consumer

TIBCO Spotfire Server

TIBCO Spotfire Qualification

TIBCO Spotfire Statistics Services Software

This also includes release 3.0.x and prior versions of the following product:

TIBCO Enterprise Runtime for R

This action will take effect on March 31, 2017. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product.

During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.

Service Requests on the releases being retired will no longer be accepted after March 31, 2017. Service Requests under investigation for the releases being retired will be closed as of the retirement date, March 31, 2017.
Please contact Perkin Elmer Support for any clarifications regarding this support policy.

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