|
November 09, 2020
As per the PerkinElmer Informatics Product Life Cycle, the ChemOffice 17.x suite (including ChemDraw Prime 17.x, ChemDraw Professional 17.x, and ChemOffice Professional 17.x) have entered the Sunset phase, effective November 9, 2020. Unless otherwise provided, the Sunset phase shall end one (1) year from the effective date immediately above. On November 9, 2021, these versions of ChemOffice and related products will reach End of Life (“EOL”). During the Sunset phase, we will continue to provide limited support to each Customer with an active maintenance for this Product, as described in the Product Life Cycle. Except for the support options described in the PerkinElmer Informatics Product Life Cycle, once EOL is reached PerkinElmer will no longer provide support for these products. Desktop suite products include ChemDraw Prime, ChemDraw Professional, Chem3D, ChemFinder, and ChemOffice Professional for the Desktop suite 17.x. Customers using the ChemDraw Active-X control CDAX Const or CDAX Const NA 17.0 in E-Notebook (17.1 and 17.1.1) can continue using that version of CDAX and also upgrade their desktop environment to a later version of ChemDraw. Customers with a current Annual Subscription or under active maintenance are eligible for upgrade. Customers with existing perpetual licensing who are not currently under active maintenance can purchase an upgrade license.
Back to Support News
|