Contact Informatics Support

Standard support is available for:

  • Customers with a current Support & Maintenance contract
  • Subscription license users
  • Users still within the 30 day warranty period

Customers can contact support by creating a ticket below or by calling any of the numbers provided Monday – Friday 8AM-8PM EST and CET, except US/Canadian holidays.

If you would like to view/edit your support tickets, you can log into our Support Portal Here, otherwise you can create a new Support ticket below:

User Information

Product Information

System Information

Problem Description

Talk to Us

BY PRODUCT

ChemDraw, Chem3D, ChemFinder, Signals Notebook: +1-781-663-5740

E-Notebook, Inventory and Reg Enterprise: +1-781-663-5741

Tibco Spotfire® and Signals Platform: +1-781-663-5742

iLab & LimsLink: +1-781-663-5743

Columbus: +1-781-663-5745

BY COUNTRY

US Toll free: 1-800-762-4000
US/AP Int'l: 1-203-925-4602
Austria: 0800 00 5163
Belgium: 080040858
The Netherlands: 08000234490
Luxembourg: 080026588
Norway: 800 18 854
Denmark: 80 88 42 36 / 48 16 90 00
Finland: 0800 117186
Germany: 0800 000 6679
Switzerland: 0800 00 1125
UK: 0800 89 60 46
Ireland: 1800 932 886
Italy: 800 906 642
France: 0805 111 333
Spain: 800 099 164
Poland: 800 880 888
Sweden: 0200 88 75 20