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  • Results 1 - 10 of 4622
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How do you check the corresponding Cluster Job ID from the Columbus Job ID ...

- Switch into the postgres user $ su postgres - Connect to the columbus_webapp database using the PostgreSQL interactive terminal $ psql columbus_webapp - Use the following query replacing...
05/17/2019

"Error loading type library/DLL" while creating Office sections in E-Notebo...

The following error message may occur when trying to create e.g. an Excel section in E-Notebook on Windows 10 and MS Office 365: "Error Initializing Field MS Excel Spreadsheet: Unable to cast CO...
05/15/2019

TYPE_E_ELEMENTNOTFOUND error when rendering

The following error can be seen while rendering collections in E-Notebook on Windows 10 with MS Office 365: Sorry, an error occurred while exporting reaction of section "Reaction" of chemistr...
05/09/2019

ELN freezes when opening MS Office Excel sections in E-Notebook 12

This issue can happen in Windows 10 and MS Office 365 when the resolution of the screen does not match the application: Modify the display settings of the PC: Right click on your desktop and select 'D...
04/29/2019

Launch Informatics error message when opening an experiment

These type errors can occur if the Integration settings are incorrectly set or not corrupted. You can refresh the settings following these steps: Log into ELN with the user that experiences the issue I...
04/29/2019

Insufficient privilege error when searching in Inventory

This error can appear when the hitlist are corrupted or have insufficient privileges: Log into the database instance with the system or cheminvdb2 user Drop the CSDOHITLIST and CSDOHITLISTID tables Gr...
04/29/2019

PPT sections are cutoff and displayed incorrectly inside ELN 12

This issue can happen in Windows 10 and MS Office 365 when the resolution of the screen does not match the application: Disconnect external monitors or docking stations Right click on your desktop and s...
04/29/2019

"Internal Server Error" message in Inventory when browsing containers

Problems with container display and search in Inventory are related to database privilege over the following tables: inv_containers, inv_vw_compounds. Granting select privileges over those tables to the inv_ad...
04/29/2019

Can an Inventory container be created directly from Registration?

A container can be created directly from Registration when Inventory Integration is enabled. The option will be seem at component registry level. A button on the top right corner of the screen will be display...
04/29/2019

I have ChemDraw Professional 18.x suite for Windows. I didn’t find the Add-...

The Add-in Manager function is not included with ChemDraw Professional 18.0 suite. In order to make this function available, you will need to upgrade to ChemOffice Professional 2018 suite. Contact PerkinElmer S...
04/23/2019
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