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Tracing / Logs
Results 1 - 10 of 12525
I am not able to find the SciFinder^n button in my ChemDraw/ChemOffice appl...
It is possible that the SciFinder^n add-in is not enabled (or got disabled for some reasons) Please follow the below steps to enable it again. 1. Launch ChemDraw 2. Click on 'Add-ins Manager and select Add...
I get the below error while activating ChemDraw/ChemOffice: Generic communi...
A firewall or proxy server in your Internet connection seems to be blocking the connection with the activation server. If that’s the case, the best option for you is to use the “Activate by uploading a file opt...
I’m having an issue with Lead Discovery and BioviaDraw
Please check your version of BioviaDraw. The latest version Lead Discovery supports BioviaDraw 2018. Biovia no longer provides PerkinElmer with updated versions of BIOVIADraw, and as a result PerkinElmer cann...
What is the difference in purpose of the "Description" and "Comments" syste...
They are both free text fields that you can use as you wish. For example, you have made some white crystals but you know that they slowly degrade if above a certain temperature or humidity, or that they are sho...
Unable to install ELN Client - Application cannot be started
PROBLEM The following error may appear when trying to install ELN on a machine where E-Notebook ClickOnce was previously installed: --------------------------------- Cannot Sta...
Why is the “Screen Name” list empty when attempting to submit a “Columbus T...
Problem: Empty “Screen Name” list when attempting to submit a “Columbus Transfer” from within Harmony. Cause: Columbus Transfer jobs are configured to use a specific Columbus user accoun...
User wants to create a picklist with users having the ‘Read All’ privilege ...
Replace '_collection_name_' with the collection name in question and run following script: SELECT g.name grantee_user, decode(u.privilege_key,2,'Read', 3, 'Read/Write', 999, 'Full Control') privile...
User has a problematic section, whenever that section is selected the ELN c...
Following script uses procedure that marks collection as not active(not visible); replace _your_collection_key_ with collection key of target experiment. DECLARE TZB NUMBER; sKey NUMBER(10,...
User needs to add the next new EUH phrases within the H Hazard Sentences li...
This can't be done from application GUI and should be added directly to the database. DB table INV_CUSTOM_FIELDS contains Hazard and EHS data. Please find the insert statement (example): INSERT INTO Che...
Certain users have an issue with auto-logout in ChemBioOffice Enterprise. ...
1. Login as CBOE administrator, open "Manage users". Go to affected user, click edit, and write down user's roles to a temp text file. Exit from Edit mode. 2. Select user and delete this record. 3...