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  • Results 1 - 10 of 12444
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I've upgraded my Mac OS to Catalina (10.15) and now I'm unable to install t...

With the release of Mac OS 10.15.x (Catalina) Apple no longer provide support for 32 bit Applications. Any version of the Columbus Helper App up to and including 2.9.0 is a 32 bit application which means that i...
08/05/2020

The users are unable to switch section tabs while working with Excel docume...

InLine editing of MS Office documents has been deprecated in E-Notebook 18.1 only local edit is available and by design switching between section tabs is disabled while editing E-Notebook documents locally. ...
08/04/2020

'Page unavailable' error when the reviewer tries to open an assigned experi...

This issue can happen if the viewing privileges for the Reviewer are not correctly: Browser to the experiment Click on the 'IN REVIEW' status and select 'Edit Reviewers…' Delete the assigned reviewe...
08/04/2020

Excel file shows as locked by the user attempting to open it after an appli...

An Excel file locked due to a crash, timeout or computer shutdown will be freed after 30 minutes if there are no leftover processes or locked files in the system. To check if there are no leftover process...
08/03/2020

Can a chemical be saved to use in another experiment in Signals Notebook?

Signals Notebook allows serving user defined chemicals by following these steps: Navigate to the ChemDraw Document containing the chemical Click on the 'Define New Chemical' icon on the left on the 'Qui...
08/03/2020

Print or export failing if experiment or notebook name contains hash/number...

PROBLEM: The following error may occur when trying "Export to ZIP" for a notebook wich has '#' in its name: "Printing PDF Failed. Please try again or contact support." Same happens wit...
07/29/2020

Experiments with images in text elements are slow to load

Images in Text elements may case poor performance as mentioned in our User Guide -> Working with Information Items-> Working with Text Information Item, where we recommended using Image elements to store images...
07/29/2020

Can I have multiple system admins on Signals and make one of them a 'Super ...

A tenant can have multiple system admins. All system admins have EQUAL privileges including granting and removing system admin privileges. However, a system admin cannot remove system admin privileges from them...
07/28/2020

I have upgraded to ChemACX 20.20.1 and would like to revert back to the pre...

A parallel ChemACX install of two versions is not possible. To move to a lower version the current version will have to be completely removed and the required version will have to be installed. However, it is t...
07/21/2020

Where can I find Group info for the users? I find it difficult to ident...

Launch SQL Developer as ENDB user (ELN DB schema owner) and run following script: select distinct sys_connect_by_path(c.name,'\') as path_group, c.name as group_name from eln_references r1, e...
07/17/2020
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