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Tracing / Logs
Results 1 - 10 of 14860
I didn’t find the MOPAC Interface even after installing a compatible MOPAC ...
MOPAC Interface (as well as other Interfaces - GAMESS, Gaussian) are available only with Chem3D Ultra level; for that you need a ChemOffice + Cloud license. We are not sure about the product as well as t...
I didn't find the pKa prediction in the "Show Chemical Properties" Window. ...
Currently prediction of pKa value through "Show Chemical Properties Window" available only in ChemDraw Professional for Windows. So it is not possible to get that function in the Mac environment. ...
I am trying to use the Overlay Function in my Chem3D. How can I enable thi...
From v18.0 we have two installers available: 1. Windows platform (cos18.x.exe, cos19.x.exe, cos20.x.exe) 2. Mac platform (cd18x.dmg, cd19x.dmg, cd20x.dmg) All ChemDraw suite product types are acti...
When I drag and drop PDF file into my experiment, it is added as Captured C...
Please refer to E-Notebook Configuration -> Collection Types -> Configuring Collection Types -> File To Field Addin Command Listener. Under "Command Listeners", there should be one named 'p...
Issues with PDF after upgrading ELN to 18.1.x
There can be various problems with PDF after upgrading E-Notebook to 18.1.x, including: - inability to Drag & Drop into existing PDF sections - seeing blank PDF during Sign & Close ...
The TERR Service is extremely slow / I am seeing performance problems.
If you have installed multiple services on the TERR Service node, this is likely the cause. Having multiple services running on the same node as the TERR Service is unsupported. If the services are given a fair...
Pr is recognized as Propyl instead of Praseodymium in Signals Notebook
This is a designed behavior as Pr is used for Propyl not Praseodymium. Please note that you cannot just type "Pr" at atom positions. It is important that you actually define that the a...
Anytime I remove a bond, a hydrogen adds to the atom. How can I stop the au...
In Chem 3D, go to "File | Model Settings" and in the model Building Tab, deselect "Rectify”
I am not able to access my Signals Notebook Individual subscription include...
If you activated Signals Notebook Individual Edition (the one included in ChemOffice+ Cloud) in 2021, the correct URL to sign in is https://chemdraweln.signalsnotebook.perkinelmer.cloud If your Signals Note...
Unable to delete User references from User Groups
This issue is fixed in versions 19.1.x and higher. For earlier versions, please use the following workaround. Login as Administrator. Go to User Group collection type configuration....