KnowledgeBase Content Details

June 11, 2021

Question:

Lead Discovery ChemCharts visualization not working in Spotfire client.

Answer:


Versions:

Lead Discovery Premium version 2.1 and higher

Problem description:

Selecting Lead Discovery ChemCharts visualization fails to open Lead Discovery ChemCharts panel to select Data table and Charts.

Resolution:

After Lead Discovery Premium upgrade to version 2.1 and higher, four packages need to be manually removed from the Deployment Area on the Spotfire server, namely:

CDRenderer

ChemAxonRenderer

BioviaRenderer

RDKRenderer

Spotfire Client need to be restarted and updated after the modules removal:

- Exit Spotfire client

- Start Spotfire client

- Log in to the Spotfire Server and update.

For reference an excerpt from ‘System Requirements’ in ‘Lead Discovery ChemCharts User Guide.pdf'

The following packages installed from prior versions of Lead Discovery ChemCharts must be removed fro normal operation: CDRenderer, ChemAxonRenderer, BioviaRenderer, RDKRenderer. Failure to remove these packages will result in errors when attempting to use current and future versions of Lead Discovery ChemCharts.

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