KnowledgeBase Content Details

February 20, 2004


I tried the Activate over Internet option, but that did not work. How do I get an activation code?


If you have any problems with Activate over Internet, use the Activate by Phone/Fax/Email instead.Clicking on Activate by Phone/Fax/Email will cause a web page to appear that looks like:

Please note that if you have Windows XP SP2 installed, the buttons on this page will not work until you click on the new Internet Explorer Information bar and choose “Allow Blocked Content”:

If you still have a problem getting the next page to open, download this file, and run it. The number that appears is your verification key. Fax or email this number along with your serial number, name, address, phone, etc. to activate @ to get you activation code.

Activate Online is really the same as the “Activate over Internet” button on the previous screen. You can try it again, but most likely you will need to use either the “Activate by Email” or “Activate by Phone/Fax” button. If you are connected to the Internet, but are having problems using the “Online” option, use the “Activate by Email” button. Clicking the “Email” button will open up a web page that directs you to email the contents of the page to after filling in any blank fields:

Please be sure to include ALL of the information in the page above from “Serial Number” down to “Email Address” in the email you send to the “activate” address. Incomplete submissions will not receive an activation code. Your information will be processed, and a return email will be sent to you that includes your Activation Code.

The form is very similar for the “Phone/Fax” option:

Fill in the information requested on this form. Print out the form, and then either call the number listed on this page or fax it to the fax listed. Once the information is processed, and email will be sent to the address you provided with your Activation Code. Once you receive your Activation Code, you will go back to the first screen and type your Activation code in the space provided and then click on the “Activate” button just underneath the field where you typed the Activation code. Once activated, the installation will continue.

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