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December 28, 2018
This
notice contains official support status changes for versions of TIBCO Spotfire and related products on historical and mainstream release tracks. There is no status change for the current LTS (Long Term Support) release track version.
It is important that you understand the differences in
support and hotfix policy between the mainstream and LTS release tracks and the changes from historical practice so that you can understand this announcement, ensure your organization is on the most appropriate track going forward, and plan for upgrades, extended
support etc. Please read and understand the following: https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm
If
you are currently on version 7.10 or prior, you will need to choose either the mainstream or LTS track for your next upgrade. Please read the link above and consult with PerkinElmer support and/or your PerkinElmer Account team to help with this choice.
On
December 31, 2019, TIBCO is officially ending support for version 7.10 and 7.14 of the TIBCO Spotfire product family. This includes the following products:
TIBCO Analytics
TIBCO Analytics Business Author Add-On
TIBCO Analytics Consumer Add-On
TIBCO Spotfire Automation Services
TIBCO Spotfire Analyst
TIBCO Spotfire Business Author
TIBCO Spotfire Consumer
TIBCO Spotfire Desktop
TIBCO Spotfire Desktop Developer Edition
TIBCO Spotfire Developer
TIBCO Spotfire Qualification
TIBCO Spotfire Server
This
also includes:
TIBCO Enterprise Runtime
for R, version 4.3.1 and prior versions
TIBCO Spotfire Statistics
Services, version 7.5 and prior versions
Note:
TIBCO Spotfire version 7.11
LTS is not affected by this announcement.
This
action will take effect on December 31, 2019. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product.
Upgrading
Check
the PerkinElmer Product Download Site
for the most recent release when planning your upgrade.
Note:
Starting with version 7.11, some release versions of TIBCO Spotfire products are designated as Long Term Support (LTS) versions. Please refer to the following page for more information about LTS releases:
https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm.
As part of your upgrade planning, please make sure to determine what type of release - LTS or mainstream (non-LTS) - best suits your needs.
What Happens Next
During the next 12 months,
Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided.
Cases on the releases being
retired will no longer be accepted after December 31, 2019.
Cases under investigation
for the releases being retired will be closed as of the retirement date, December 31, 2019.
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